Elevate Client Hub ("we", "us", or "our") is a client portal and agency management platform that enables communication, document sharing, project tracking, and billing between agencies and their clients. This Privacy Policy explains what data we collect, how we use it, and the device permissions the app may request.
Information We Collect
- Account information: Your name, email address, and company name when you register.
- Profile data: Company logo, avatar image, business description, industry, and website that you choose to provide.
- Communication data: Messages and file attachments you send to your agency or receive from them.
- Project and document data: Project details, tasks, documents, deliverables, invoices, and meeting records associated with your account.
- Usage data: Login timestamps and activity logs used to provide and improve the service.
Device Permissions We Request
The app may request access to the following device features. Each permission is only used for the specific purpose described below:
- Photo Library & Camera Access — Used when you upload a company logo, profile avatar, project document, deliverable file, or attach a file to a message. For example, when you tap the upload button in the Documents section, the app needs photo library access so you can select an image or PDF from your device to share with your agency. Camera access is used if you choose to take a new photo for your avatar or to capture a document image for upload.
- Notifications — Used to send you alerts when you receive a new message from your agency, when a meeting is scheduled or a reminder is due, and when a document or deliverable requires your attention. For example, when your agency sends you a new message, the app displays a notification so you can respond promptly.
We do not access your contacts, location, microphone, health data, or any other device feature not listed above.
How We Use Your Data
- To provide and operate the client portal, including messaging, document sharing, project tracking, and billing.
- To send you notifications about messages, meetings, and document updates.
- To allow your agency to manage projects, tasks, invoices, and support tickets related to your account.
- To maintain security and verify your identity when you log in.
Data Sharing
Your data is shared only with the agency that manages your account. We do not sell your data to third parties. Service providers (such as cloud hosting and email delivery) may process data on our behalf under appropriate data protection agreements.
Data Retention & Deletion
Your data is retained for as long as your account is active. You may request deletion of your account and associated data by contacting your agency or our support team.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact your agency or our support team.
Contact
If you have questions about this Privacy Policy or your data, please contact your agency administrator or reach out to our support team.